How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

We accept returns requested within 30 days after receiving your item. Items must be unworn or unused, with tags, in their original packaging, and accompanied by proof of purchase. If your return is accepted, we’ll provide a return shipping label and instructions. Items sent without first requesting a return will not be accepted. Sale items, gift cards, and certain other items are non-returnable. Approved refunds are issued to the original payment method within 10 business days.Read our return policy

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at whenfreddiemetlilly@gmail.com. Orders that have already been processed may not be eligible for changes.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay.

Do you accept store credit?

We accept store credit as a payment method.

How can I contact you?

You can reach us at:Email: whenfreddiemetlilly@gmail.comPhone: +61414999365Address: 9 Northam Avenue, Bardon, 4065, AustraliaOr chat with us right here.